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When search engines apply sanctions to the site or even remove it from the index, many webmasters are confused and do not know what to do. And it is not surprising, because it is not every day that you find yourself in such a situation. And the last thing resource owners remember is to contact support for help.

First of all, there is no need to panic. Remember what actions you have taken on your project recently, and then urgently contact the support of Yandex or Google search engines to find out the causes of the problem.

The Yandex search engine offers owners of web resources convenient service from useful tools– Yandex.Webmaster. Here we are interested in the ability to write to technical support directly in the service and find out why this or that problem affected your project: a decrease in positions in search results, removal from the index of some pages or the entire site, fines, sanctions, filters, etc.

To write to the Yandex support service, follow the simple instructions:


On a note. The form for describing the problem is not available in all sections. If there is no such form in the section most suitable for your case, it is recommended to find it in another topic that at least indirectly relates to the situation. If this option does not work, select any section and send a request from it.

From what name will the answer come?

All Yandex employees working in technical support use the nickname "Platon Shchukin". Therefore, do not ignore the letter that you will receive from this name.

How to get a detailed explanation of the situation from Yandex?

  1. Please note that the Yandex.Webmaster support service keeps a history of all requests for a specific web resource. And the technical support employee has access to the message history.
  2. Do not try to mislead Yandex employees. If you really want to solve the problem, do not write false letters to technical support - they will probably know if you are lying or telling the truth. It is better to admit to making a mistake, and then there is a chance that you will be helped.
  3. There are filters from Yandex, which after a while are removed on their own. The search engine support will notify you about this. But after a while, do not forget to mention the current situation. As practice shows, a reminder stimulates more fast decision problems, and this also applies to filters that disappear automatically.
  4. Correct the shortcomings of the resource indicated by the support staff. After that, you can send the letter again.
  5. In some cases, problems with the site arise due to the failure of the search engine algorithms. Then technical support reports that there are indeed problems with the algorithms, but it will take some time to fix them.
  6. Yandex always responds to requests from webmasters. Therefore, do not worry if you have not received a response for a long time. In the event of a delay, most likely your request required special attention. Wait at least 7 days, then repeat your appeal.

How to write to Google support?

Service Feedback Google support more complex, and with a high probability you will receive an answer from ordinary person, not from a Google employee. You can try to contact the support service on the forum page http://www.google.com/support/forum/p/webmasters?hl=ru. But most of the answers are messages from ordinary users who are trying to help you solve your problem.

What to do if Google imposes sanctions on the site?

Because full communication with the support Google search no, I recommend a method that will help re-index your site and write to support if manual sanctions have been taken against your site. Add your web resource to google webmaster dashboard, then confirm that you are its copyright holder. Then go to the page https://www.google.com/webmasters/tools/reconsideration?hl=en, order re-indexing of the site (if it makes sense), and describe in detail the current situation, which made you resort to this procedure.

Conclusion

Whatever support service you contact, be it Yandex or Google, it is important to write in great detail about the problem that has affected your site. The main thing is not to hide your mistake, if it takes place - anyway, you will not deceive anyone, but you will only play for time, and the problem will not go away.

It is much easier to get a constructive answer from the Yandex search engine, especially if the site has stopped working fully through no fault of yours. Keep sending inquiries by answering standard letters and convincing technical support that you are right, and then you will get a normal answer.

Regardless of the subject of the site, situations often arise when you need to urgently send a message to the search engine support. For example, a resource may be banned or a filter applied to it. To find out the reasons for such injustice, you will have to write a letter to technical support Yandex or Google. Therefore, if you have not previously "corresponded" with search engines, urgently read the instructions!

Option number 1: how to write a letter to Google?

In case of technical or legal difficulties, please contact support directly Google from this page ( www.google.ru/support/websearch/bin/request.py?contact_type=contact_policy). You can also write there if you have any questions about privacy or if there is content on the site that does not comply with the requirements of the law.

Also try using Google webmaster. On the right is all the information about contacts with the search engine. Follow the link ( www.google.com/webmasters/tools/dashboard?pli=1 ) and feel free to report the problem.

Option #2: How to write an email to Yahoo search engine?

You can check the status of the site in the system or leave a wish here ( help.yahoo.com/l/us/yahoo/search/urlstatus.html). If your request does not comply with Yahoo's policies or agreements, please try contacting support using this form ( add.yahoo.com/fast/help/us/ysearch/cgi_review). We advise you to immediately be patient: requests are processed for several weeks.

Option number 3: how to write a letter to Yandex?

First advice: try to immediately find a problem similar to yours on thematic forums or blogs. As practice shows, in 70% of cases, Yandex technical support responds to users with the standard: “ Improve your resource". If you still want to try contacting a search engine, use the form feedback (feedback.yandex.ru/?from=search). Another option is to go to the webmaster panel and ask a question directly to the support team (the link is located on the right side of the page).

Option number 4: how to write to technical support msn?

Going to live.com for clarification is much more difficult than other search engines. You have two options:

  • try to find MSN contacts in the help center ( help.live.com/help.aspx?mkt=en-us&project=wl_webmasters);
  • ask a question using the form from the blog MSDN (blogs.msdn.com/livesearch/contact.aspx).

If you just want to know if the resource is in the index of one of the search engines, do not rush to contact technical support. It is enough to open the search page and type in a line a couple of phrases from your resource (with a uniqueness of at least 100%) in quotation marks. If you see your site in the search results, it means that it is in the search engine! If you don't see it, it means something went wrong.

There may be several reasons for the absence of a site in the system.

The resource does not meet the requirements of the system in terms of quality or violates its conditions. Output: modify the resource and ask for a recheck.
- The robot still does not know about the existence of your site. Exit: add resource to the system.
- The pages in the index have not been updated yet. Exit: wait until the robot has time to visit your resource.

    If you know English language then you can call this organization and by phone, talk to them, here is the number:

    Also, in their interface, there is such a heading as reference, by going into it, you can describe the problem, and send them a note about it.

    You can, for example, call the Google service by calling the following number:

    Here you can communicate in many languages.

    So you can go to the helpquot tab in the browser itself; talk about your situation there.

    To contact Google, you can:

    1. By phone number 1-646-257-4500. Support is provided in several languages ​​of the world.
    2. Also in the browser, you can select the "Help" tab, and then there is the opportunity to report a problem. This will put the information on Google.
  • You can contact Google support by calling the phone number 1-646-257-4500 , you need to know that the call to this phone is chargeable.

    You can also contact support through help by clicking on this link. In the help, you need to find the topic of the appeal, and in this section you can create an appeal.

    To do this, you need to have an account there. They have support by phone and by e-mail, but it is not available for free accounts Gmail.

    Account Administrators Google for business or government, Google and Google for nonprofits may contact Google at

    1-646-257-4500, you can call from countries other than the US. Support is available in thirteen languages.

    If you mean Help Desk AdWords- then you can also contact them. You can call 8-800-100-46-64, where they work around the clock and seven days a week.

    Here you can contact the support service and write them an e-mail.

    There is also a chat and a forum where you can contact support.

    To contact Google Support, call paid number 1-646-257-4500, but it is much easier and cheaper to contact support with a question through a special help by clicking on this link, here you can write about your problem and get a qualified answer from Google specialists within a day.

    You can contact Google support via email. After filling out the support contact form, a request is automatically created and you receive a message to the specified address.

    Users can also call the Help Desk by dialing 1-646-257-4500 (fees may apply). Some countries have additional support lines in the local language. When you call for support, you will need a PIN.

    Good afternoon, first of all, you need to look at this page, where you can turn to google for a number of questions. They also have their own help, where you can also contact your questions, for this you need to go to this page.

    The most simple and free option is to write your problem at the link - https://www.google.com/intl/en/contact/ . Fill out required fields, indicate the problem and within 24 hours Google support will respond to your request.

    But if you are not a fan of the electronic version, then you can call the number 1-646-257-4500 , which is paid.

    To do this, on the browser page on the Internet, click on the quot icon to the right; Setting up and managingquot ;, then find the item Help and choose there help center or paragraph Report a problemquot ;. Everything you want is there, if not - report your problem.

  • recovery mode

I recently ran into a problem when I needed operational support at least informational.

I found in indexing results Google resource on which I saw confidential information about myself and my loved ones, on a resource that it is not clear from where I dug up a bunch of information that I personally filled out about myself, except perhaps in the bank when registering plastic card and then on paper, many years ago. It is clear that Google has nothing to do with the information that it indexes, but isn't this whole machine working for the benefit of users?

Apparently not.

So, when I tried on my own to report an unfriendly resource and tried to make sure that a site that hosts confidential information about thousands of users was closed from indexing, I did not succeed.

The fact is that I am in Ukraine, direct number there is no support for Google products here, it is only possible to contact support. Or call to nearby or not very countries. Later, I still called the Russian representative office, but more on that later.

But how to do that? Has anyone ever tried it? How can I report a problem, I'm not yet talking about the results or real help or effective solution Problems.
Let me tell you how it happens:

Step one
go to the technical support page:
support.google.com

step two
select the required section, in my case it is Web search
when you hover over the icon, we see a pop-up window:

Web search
Searching for information on the Internet
Help Center
Forum
Contacts

Step Three
When you click on Contacts, we see a message that:

The page is not available

Unfortunately, the requested data cannot be found. Try to find necessary information in the Help Center.

Step Four
Yes, if you search in the search for help, you can find this form:

Everything seems to be simple, we do everything as it is written:

To which Google product does your request apply?
we answer:
Web search

Below is another form:
Please indicate the subject of your request

choose what you need:
Search results show my confidential information(eg number social insurance, ID card, bank account or credit card or an image of a personal signature)

Step Five
follow the link...
and get to the page
support.google.com/webmasters/answer/164133
How to hide personal information from search programs Google

There are two options offered:

What would you like to do?

We choose the second option, since we need to remove the content Google results on someone else's site.
And get to the page

We offer three options for events:

By choosing this option, we get to the first form with which we started:

If you believe that the posting of certain content violates applicable law, please submit a request to have that content removed from Google.

2. Personal data

If you think the publication certain information violates your privacy, use our personal data removal tool.

3. Outdated content (but we will not consider this option, it makes no sense)

Removing information from Google

Why contact a webmaster?

Even if we do not display the controversial site in search results, the page will not disappear. It can still be opened via a direct link or found using other search engines. Google only indexes pages that already exist on the Internet, and does not select them on its own. Therefore, in disputable cases, we advise you to resolve issues of deleting materials with the webmasters of the sites.

What do you want to do?

again sieve options ... well, choose ...
option one:

What do you want to do?
Prevent data from showing in Google search results

We are asked a counter question:

Are you a webmaster?

if not, I'm still not the webmaster of the resource that posted information about me online :)
then it takes us to another page and politely explains:

If you would like to remove any information from Google, please contact the webmaster of the site that hosts it. We remove data from search results ourselves only in some cases. Read more about this here.

It's strange ... I went through the technical support pages for a long time and painstakingly just for the sake of being advised to eventually contact the webmaster of an unfriendly resource))) But somehow I myself didn’t think to look for his contacts on his website, but what a strange site, there is even a hint of contacts on it, really Google thinks that such sites will leave contact information? Absurd…

And below you can still find the following algorithms solutions!
We are again asked to remove unwanted content, in the usual way:

Remove unwanted content
Web pages may be removed from search results by the site owner or directly by Google.

What would you like to do?

Remove content hosted on your own site from Google search results
Remove content hosted on someone else's site from Google search results

And here we are again at the place where we started!
Here is the help!

Let's try the second option:

What do you want to do?
Remove data that appears in Google search results

after choosing this option, we are asked, as usual, a leading question:

Where is the data displayed?

On the website and in Google search results

Google is not responsible for the content of websites that appear in search results. Sites are managed by webmasters. This means that even if you remove a page from Google search results, it will still be available on the web. Thus, users will be able to find it in another search engine or through a link.

In your case, in order to remove unwanted content, you need to contact the webmaster of the site where it is published. If you cannot contact the site administration, contact law enforcement agencies.

I understand that Google is not responsible, etc. but shouldn't google help people to prevent this resource from being used by attackers? Why Write about the fact that even if Google deletes this data, it will be indexed on another resource! You know, for my own safety, as I think many others in similar situation ready to write to all search engines, with a request to remove such a site from the index!

What's the policy? Like, why delete it if it’s all the same where it is ... so isn’t it possible to solve such issues together? Shouldn't people help each other, especially having such resources in the face of Google???

In the meantime, my personal data, which I would not leave on the Internet under any pretext, is on the site and it is perfectly indexed, and the longer this happens, the more likely it is that this data will be picked up by other similar resources, and along with this, this information is very simple you can use it if any attacker shows a little imagination ...

As a result, I decided to call the Russian-speaking office in Russia, as I already said in Ukraine there is not even an e-mail address, only mailing address physical.

So, after waiting a bit and choosing the language of communication, I was connected to a representative who did not introduce himself, it was a girl.
She listened carefully to my situation and advised me to contact online support, I explained again that I just tried to do it different ways but nowhere contact information no, not even contact forms!

She replied that this could not be, I went through all these stages online, agreeing on what to press which item to choose with a representative, to which he replied that these were apparently technical temporary problems with the service, to which I replied that it had been like this for more than a month

(I had problems with google maps on my android tablet, Google Nexus and I tried to find a solution, but as now, then all attempts ended in nothing, I did not receive any support for the same reason as now. The first time I encounter a problem: I buy a product, pay real money for a device and software, but I can’t get support at all, I regret buying a Google tablet, as such the tablet is excellent, but the lack of support scares me, but what if my life depends on it, and the only option I will write to support ...)

So after I said that this is not a minute failure, the girl said you still fill out the form. I had to raise my voice so that the girl finally understood that there was no form of communication, neither from the links that I found, nor from the link that she dictated. She began to explain that this could not be, I began to demand options for contacting technical support, phone, skype, mail, whatever, she said okay, that's it
you address, write down, dictated email address with a surname and initials, I dictated it several times in response to letters, she dictated in response, everything came together. Thank you and hung up.

I wrote a letter ... and it returned safely, since such an address does not exist, an auto-response came from the server ...
Here is such a story.

Outcome:
Frustration in the company more and more. People are not considered people. Although this is nothing new. But you always want to believe in a bright future, and not in a gloomy inhuman existence dominated by monopolists with an inhumane orientation.

p.s. but when I found the adwords technical support phone in my contacts, I made a call, listened to the answering machine and realized that you can only contact the specialists with some kind of adwords user number, then hung up. So they wrote to me by mail, a certain Ekaterina :) in five minutes (it turns out that when there is an opportunity to earn money, they quickly know how to connect my mobile from which I called with my mailbox, and even write a letter empathizing with me about whether I liked everything in the service and those who support adwords are asked to fill out a questionnaire…)

Previously, if I bought a phone or any other device, I understood that in case of questions I was always happy to help, and google here Selling tablets and, in principle, providing a huge range of services, in principle, and sends everyone "on-google", with or without reason.

Recently I ran into a problem when I needed operational support, at least informational.

I found in the results of Google indexing a resource on which I saw confidential information about myself and my loved ones, on a resource that, from nowhere, accumulated a bunch of information that I personally filled out about myself, except perhaps in a bank when applying for a plastic card, and then on paper, many years ago. It is clear that Google has nothing to do with the information that it indexes, but isn't this whole machine working for the benefit of users?

Apparently not.

So, when I tried on my own to report an unfriendly resource and tried to make sure that a site that hosts confidential information about thousands of users was closed from indexing, I did not succeed.

The fact is that I am in Ukraine, there is no direct support number for Google products here, there is only an opportunity to contact support. Or call to nearby or not very countries. Later, I still called the Russian representative office, but more on that later.

But how to do that? Has anyone ever tried it? How you can report a problem, I'm not talking about results or real help or effective problem solving yet.
Let me tell you how it happens:

Step one
go to the technical support page:
support.google.com

step two
select the required section, in my case it is Web search
when you hover over the icon, we see a pop-up window:

Web search
Searching for information on the Internet
Help Center
Forum
Contacts

Step Three
When you click on Contacts, we see a message that:

The page is not available

Unfortunately, the requested data cannot be found. Try to find the information you need in the Help Center.

Step Four
Yes, if you search in the search for help, you can find this form:

Everything seems to be simple, we do everything as it is written:

Which Google product is your query referring to?
we answer:
Web search

Below is another form:
Please indicate the subject of your request

choose what you need:
Search results show my sensitive information (for example, social security number, ID, bank account or credit card number, or a picture of my personal signature)

Step Five
follow the link...
and get to the page
support.google.com/webmasters/answer/164133
How to hide personal information from Google search engines

There are two options offered:

What would you like to do?

We choose the second option, since we need to remove the content of Google results on someone else's site.
And get to the page

We offer three options for events:

By choosing this option, we get to the first form with which we started:

If you believe that the posting of certain content violates applicable law, please submit a request to have that content removed from Google.

2. Personal data

If you believe that the publication of certain information violates your privacy, please use our personal data removal tool.

3. Outdated content (but we will not consider this option, it makes no sense)

Removing information from Google

Why contact a webmaster?

Even if we do not display the controversial site in search results, the page will not disappear. It can still be opened via a direct link or found using other search engines. Google only indexes pages that already exist on the Internet, and does not select them on its own. Therefore, in disputable cases, we advise you to resolve issues of deleting materials with the webmasters of the sites.

What do you want to do?

again sieve options ... well, choose ...
option one:

What do you want to do?
Prevent data from showing in Google search results

We are asked a counter question:

Are you a webmaster?

if not, I'm still not the webmaster of the resource that posted information about me online :)
then it takes us to another page and politely explains:

If you would like to remove any information from Google, please contact the webmaster of the site that hosts it. We remove data from search results ourselves only in some cases. Read more about this here.

It's strange ... I went through the technical support pages for a long time and painstakingly just for the sake of being advised to eventually contact the webmaster of an unfriendly resource))) And somehow I myself didn’t think to look for his contacts on his website, but what a strange site, there is even a hint of contacts on it, does Google really think that such sites will leave contact information? Absurd…

And below all the same, you can find the following solution algorithms!
We are again offered to remove unwanted content, according to the usual scheme:

Remove unwanted content
Web pages may be removed from search results by the site owner or directly by Google.

What would you like to do?

Remove content hosted on your own site from Google search results
Remove content hosted on someone else's site from Google search results

And here we are again at the place where we started!
Here is the help!

Let's try the second option:

What do you want to do?
Remove data that appears in Google search results

after choosing this option, we are asked, as usual, a leading question:

Where is the data displayed?

On the website and in Google search results

Google is not responsible for the content of websites that appear in search results. Sites are managed by webmasters. This means that even if you remove a page from Google search results, it will still be available on the web. Thus, users will be able to find it in another search engine or through a link.

In your case, in order to remove unwanted content, you need to contact the webmaster of the site where it is published. If you cannot contact the site administration, contact law enforcement agencies.

I understand that Google is not responsible, etc. but shouldn't google help people to prevent this resource from being used by attackers? Why Write about the fact that even if Google deletes this data, it will be indexed on another resource! You know, for my own safety, as I think, and many others in a similar situation, I am ready to write to all search engines, asking them to remove such and such a site from the index!

What's the policy? Like, why delete it if it’s all the same where it is ... so isn’t it possible to solve such issues together? Shouldn't people help each other, especially having such resources in the face of Google???

In the meantime, my personal data, which I would not leave on the Internet under any pretext, is on the site and it is perfectly indexed, and the longer this happens, the more likely it is that this data will be picked up by other similar resources, and along with this, this information is very simple you can use it if any attacker shows a little imagination ...

As a result, I decided to call the Russian-speaking office in Russia, as I already said in Ukraine there is not even an electronic postal address, only a physical postal address is indicated.

So, after waiting a bit and choosing the language of communication, I was connected to a representative who did not introduce himself, it was a girl.
She carefully silently listened to my situation and advised all the same to contact online support, I again explained that I had just tried to do it in different ways, but there was no contact information anywhere, not even a contact form!

She replied that this could not be, I went through all these stages online, agreeing on what to press which item to choose with a representative, to which he replied that these were apparently technical temporary problems with the service, to which I replied that it had been like this for more than a month

(I had problems with google maps on my android tablet, Google Nexus and I tried to find a solution, but as now, then all attempts ended in nothing, I did not receive any support for the same reason as now. The first time I encounter problem: I buy a product, pay real money for a device and software, but I can’t get support at all, I regret buying a Google tablet, as such, the tablet is excellent, but the lack of support scares me, but what if my life depends on it, and the only one I will have an option to write to support ...)

So after I said that this is not a minute failure, the girl said you still fill out the form. I had to raise my voice so that the girl finally understood that there was no form of communication, neither from the links that I found, nor from the link that she dictated. She began to explain that this could not be, I began to demand options for contacting technical support, phone, skype, mail, whatever, she said okay, that's it
write down your address, I dictated an email address with a surname and initials, I dictated it several times in response to letters, she dictated in response, everything came together. Thank you and hung up.

I wrote a letter ... and it returned safely, since such an address does not exist, an auto-response came from the server ...
Here is such a story.

Outcome:
Frustration in the company more and more. People are not considered people. Although this is nothing new. But you always want to believe in a bright future, and not in a gloomy inhuman existence dominated by monopolists with an inhumane orientation.

p.s. but when I found the adwords technical support phone in my contacts, I made a call, listened to the answering machine and realized that you can only contact the specialists with some kind of adwords user number, then hung up. So they wrote to me by mail, a certain Ekaterina :) in five minutes (it turns out that when there is an opportunity to earn money, they quickly know how to connect my mobile from which I called with my mailbox, and even write a letter empathizing with me about whether I liked everything in the service and those who support adwords are asked to fill out a questionnaire…)

Previously, if I bought a phone or any other device, I understood that in case of questions they are always happy to help me, but here google Selling tablets and, in principle, providing a huge range of services, in principle, sends everyone “to google”, with or without .